Store policies
How we ship, what happens at customs, and what to do if something isn’t right. Questions first? Email hello@vipergears.com before you order.
Shipping
Every order ships from Singapore, tracked. Orders go out once a week, on Fridays.
| SINGAPORE | SingPost Registered · SGD 10 |
|---|---|
| WORLDWIDE | FedEx International Priority · SGD 36 up to 1 kg, SGD 45 above 1 kg |
| DISPATCH | Weekly, on Fridays |
| DELIVERY ESTIMATE | US 3–5 working days, Europe 5–7, depending on region |
The exact shipping cost for your address is shown at checkout before you pay.
Duties & taxes
Prices don’t include import duties or local taxes. Your country may charge them when the parcel arrives, and they’re paid by you to the courier or customs.
Returns
Parts are made in small runs, so we take returns only when we’ve agreed to them first. Every piece is checked before it ships. If something arrives wrong or damaged, email hello@vipergears.com with your order number and a photo, and we’ll sort it out with you.
Not sure a part fits your rig? Ask before you buy. That’s what the inbox is for.
Warranty & liability
Viper Gears Private Limited is not liable for any damages that result from the use or misuse of our products.
Please exercise fair judgement on overall weight. While our systems are robust and time-tested, they still have limits and are not meant for exceptionally heavy or turbulent handling. We do not bear any responsibility for how you load out or use your equipment. Our gear is meant for moderate use, and extra safety and care should be practised.
If a part arrives damaged or faulty, email hello@vipergears.com with your order number and a photo.
Privacy & payments
- We collect your name, address and email to fulfil your order, and basic browsing data to run the site.
- We email you about orders. Marketing email only if you ask for it, like the grip launch notice.
- Payments are handled by Stripe and PayPal on a secure checkout page. We never see or store your card number.